What is CTI?
Computer Telephony Integration (CTI) allows interactions on a telephone and a computer to be integrated or coordinated.
At its simplest, this means that incoming calls can make PC software do something and also the reverse; making the phone do something from PC software.
More importantly, information is passed between the telephone and a the PC software to so that advanced functions can be performed:
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Incoming Caller displayed on screen with number dialed or caller name
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Caller records display on or before answer
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Fast and accurate automatic and computer controlled dialing
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On screen phone control to answer, hang up, transfer, hold or conference
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Advanced call logging and reporting automatically integrated with a desktop software package
