Flexor CTI for Salesforce - Computer Telephony Integration
Salesforce has long been recognised as a leading on-demand CRM solution to manage customer relationships. Bringing low cost, full-feature CRM capability to small and medium sized businesses, it has helped to transform the business landscape by allowing SMBs to compete with much larger organisations without the need for large scale IT investment.
Flexor CTI for Salesforce adds the extra dimension needed for total customer interaction, seamlessly integrating telephony with Salesforce Professional, Enterprise or Unlimited to deliver advanced call features such as dialer, on-screen call control, screen pops and activity logging. By capturing all telephone call activity directly into customer records, Flexor CTI not only helps businesses to better track customer contact, but also enables management reports set up in Salesforce.com to highlight group call performance, and maximise inbound, outbound and call time efficiency.
Available through the Salesforce AppExchange, Flexor CTI is a Salesforce-certified solution, which means there is no need to upgrade your Salesforce account to obtain the CTI Call Center Connector. Flexor CTI for Salesforce (Apex) uses a superior technology to Open CTI to integrate to Salesforce and consequently it is the market leader.
Flexor CTI for Salesforce integrates with numerous phone systems (PBX) and devices that may be connected to VoIP systems (Allworx, Asterisk, FreePBX, 3CX, Broadsoft etc.) or traditional telephone lines (Avaya, Alcatel, LG, NEC, Nortel, Panasonic, Samsung, Toshiba etc.) and works across multiple sites allowing users in one office to collaborate with users in another office effortlessly.
Product Overview - Walkthrough (PDF)
Click the thumbnail above to access a video demonstrating the key features of Flexor CTI for Salesforce.
Product Series includes...
Flexor CTI for Salesforce [Tapi Edition]
Flexor CTI for Salesforce [Polycom Edition]
Flexor CTI for Salesforce [Skype Edition]
Flexor CTI for Salesforce [Yealink Edition]
Flexor CTI for Salesforce [snom Edition]
Flexor CTI for Salesforce [Asterisk Edition]
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