Camrivox announces public beta of Yealink VoIP Phone Integration Aug. 25, 2014



Camrivox announces public beta of Yealink VoIP Phone Integration

Cambridge, UK - Camrivox Ltd, a Unified Communications innovator and developer of Computer Telephony Integration (CTI) software announces the public beta availability of Yealink VoIP Phone integration for its Flexor™ CTI family of products. Flexor CTI now unifies the Yealink range of SIP handsets with Microsoft Outlook and leading CRM applications providing both new and legacy users with advanced CTI features.

Flexor CTI software now seamlessly combines Microsoft Outlook and CRM applications such as Dynamics CRM, Salesforce and NetSuite with Yealink T19, T20, T21, T22, T26, T28, T32, T38, T41, T42, T46 and T48 SIP Phones to deliver advanced call features such as click-to-dial, on-screen call control and journaling. Caller pop-ups show contact records for incoming customer calls, ensuring that anybody in an organization taking a call can instantly view the account history, whilst call logging enables real-time management reporting and analysis to drive call performance and efficiency.

For businesses intent on maximizing ROI, Flexor CTI offers an easily set up and administered solution for integrating communications to optimize business processes. Uniquely web-delivered direct to a user’s desktop, Flexor CTI bypasses the need for costly servers and IT support, instead speeding implementation and minimizing financial risk.

The extension of Flexor CTI support to include Yealink VoIP handsets adds to supported devices including snom VoIP handsets, Polycom SoundPoint IP phones, Tapi compliant PBX-based telephony and any Asterisk-based PBX, ensuring a wide user profile for Flexor software.

“Opening up our CTI product to Yealink SIP phones now gives users the link between CRM applications and these state of the art VoIP handsets to improve their business processes.” said Daniel Soar, Head of Technical Support for Camrivox. “Hosted Telephony Service Providers that supply Yealink handsets as standard have been asking for integration to Flexor for some time and now it is available.”

Flexor CTI is available for a growing range of on-demand CRM applications including Dynamics CRM, Salesforce and NetSuite, and is also available for MS Outlook. 

For your free trial license for Outlook or a free trial version for CRM, please visit www.camrivox.com, where you can create a user account to download the Flexor software of your choice.

About Camrivox

Camrivox offers customers simple and effective Telephony Integration with CRM. The company has pioneered the development and delivery of Flexor Software, greatly simplifying CRM Telephony Integration that has traditionally relied upon large investments in infrastructure, hardware and support staff. With Flexor Software uniquely delivered and supported at the PC level, companies can bypass this resource-laden route, improving business processes and increasing customer satisfaction. Camrivox, founded in 2005, is headquartered in Cambridge, UK. For more information, and a free trial license of Flexor CTI, see www.camrivox.com.

All names, products, and services mentioned herein are the trademarks or registered trademarks of their respective organizations and are the sole property of their respective owners. Camrivox and Flexor are trademarks of CTI-CRM Limited.

Press Contacts

Nick Aldridge
Phone: +44 1223 750050
info@camrivox.com 
www.camrivox.com

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