Camrivox adds salesforce.com® integration to VoIP range Nov. 8, 2006

VON Europe, Berlin, 8th November 2006 Camrivox™ has added integration with salesforce.com®, the leader in on-demand customer relationship management (CRM) services, to its range of Flexor™ IP phones and telephony adapters.

VoIP is not just about cheap phone calls, but can give users a wide range of features to help them work with their PC applications,” said David Moorhouse, VP of marketing at Camrivox. “Our Flexor range already provides integration with Microsoft® Outlook™ and CTI features like on-screen caller ID, and adding salesforce.com® support is an important step for us.

With the Camrivox IP phone or VoIP adapter, when a call comes in from a customer, a screen is displayed on the PC with the customer’s details retrieved from salesforce.com®. The user can make notes on the screen within salesforce.com®, and the call and notes added are logged into salesforce.com® and saved when the call is terminated.

To make a call to a customer, the user simply clicks on the number listed within salesforce.com®. The outgoing call is logged with that customer’s record. Users can also hang up or transfer calls from within salesforce.com®.

Integration with salesforce.com® is supported by Camrivox's complete range of VoIP products. This includes the Flexor 500 IP phone, and the Flexor 201 and Flexor 151 VoIP telephony adapters. The product range provides advanced Computer Telephony Integration (CTI), excellent voice quality due to Camrivox’s QoS technology, automatic set-up for users, and zero touch scalable provisioning which allows operators to deploy without ever “touching” the device.

Salesforce.com is a registered trademark of salesforce.com, Inc.

Microsoft is a registered trademark and Outlook is a trademark of Microsoft Corporation.

About Camrivox

Founded in Cambridge by a highly-experienced team, Camrivox simplifies Internet telephony by delivering easy to use, high functionality, low cost products for home and small business customers. By being simple to install and use, the company’s products will help keep operator support costs low and drive mass market adoption of VoIP (predicted by IDC Research to reach 100 million subscribers by 2008). Camrivox’s products will also provide innovative features that take advantage of the potential of VoIP, going beyond the simple products currently available.

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