Camrivox Flexor CTI (Salesforce.com edition)

Camrivox Flexor with Salesforce.com demonstration

Overview and benefits
Quick summary of the application
OnScreen window

Chat / IM

Viewing a colleague's status 1 2 3

Searching for collagues

Adding to favourites

Setting your status

Call summary window

Call pops

Incoming call 1 2

Outgoing call 1 2

Multiple calls 1 2

Call details

Caller ID 1 2

Called ID 1 2

IVR details 1 2

Call control

Click-to-dial 1 2

Answering a call 1 2

Ending a call 1 2

Transfer (consultative)

Hold

Unhold / resuming

Internet phone number lookup

CRM integration

Contact lookup

Creating a contact record

Viewing notes 1 2

Adding call notes 1 2

Salesforce Soft Phone

Introduction to the example company
Scenario 1

Intro

Summary

Scenario 2

Intro

Summary

Scenario 3

Intro

Summary

Scenario 4

Intro

Summary

Flexor / Salesforce

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Flexor / Microsoft Outlook

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