Red error box appears in
Salesforce where the CTI adapter should be
Error message: 500 Stream: XML file has no top element. All well formed
XML files have a single top level element.
This error can mean that the Microsoft XML
subsystem component required by the Salesforce adapter, MSXML6, has not
been installed or properly
registered. This is usually installed as part of the Flexor
installation. It maybe that the User who
installed Flexor did not have the proper privileges to
The first workaround is
to follow this process (when logged in as a Windows administrator or at
least a user who can register DLLs):
- Navigate in Windows
Explorer to c:\windows\system32.
- If it is present, double
msxml6.dll or right click and select "Open with". It'll give
a window saying it
doesn't know what to do with it. Select "select program from
- In the ensuing window, press
Browse. There, type c:\windows\system32\regsvr32
- After clicking OK or enter
you should see a succeeded message
- Restart Flexor and your
browser and login to Salesforce again.
If you still see a red error
message in your browser when logged
into Salesforce please send the error message and the Flexor
install log to support.
Install log file (InstallLog) is
C:\Program Files\Camrivox\Flexor Manager\x.x.x. (where x.x.x.
is the current version of Flexor).