Flexor asks you to enter your Polycom phone username and password when adding the device.
If you or your phones provider have not set a username or password, the default factory setting is:
Username - Polycom
Password - 456
If this is not accepted check that the phones web server is enabled.
On the phone itself navigate to Settings > Advanced > Administrator Settings > Web Server Configuration > Web Server and make sure it is enabled. Web configuration mode should be set to "https". When you save the changes the phone should reboot. Then try and add the phone to Flexor again.
If Flexor still cannot connect check with the phones supplier to confirm the Username / Password and make sure 3rd party apps are allowed to configure the phone. Please review this FAQ.
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