Questions and answers for some basic issues - these apply to the
legacy NetSuite bundle integration for instructions on Suite
Talk click here
Why aren't there any click-to-dial buttons
CTI is not configured for the NetSuite user,
I'm not getting any contact matches
Script ID's may not be configured
correctly, possibly no script execute permissions, see User
all record types switched off, see Settings
Where are the journal entries?
Please see Settings
My journal entries aren't being saved?
Time format may not be configured
correctly, see User
When I click-to-dial, it shows me multiple contacts?
This occurs if you have multiple contacts with the same a
number a resolution will be implemented in a future
The end time of the call has been entered as
different from the start time but it only lasted a few
This is a limitation of NetSuite, requires
setting: start time!=end time
Please click on this link for the NetSuite guide.