Description of Problem

On some phones running snom firmware 7.3.7 and newer, the phone can become unresponsive and even reboot, when using Flexor Call Control features e.g. putting a call on hold (from the Flexor Call summary window). This issue has been resolved by firmware 7.3.30.

Solution

Summary

Setting the snom phone with an HTTP Server User name and Password, can result in the phone becoming unstable, if the user ends a call or puts a call on hold, using the Flexor Call control features. Current advise from snom regarding this, is to remove the HTTP Server User name and password.

Alternatively update your firmware to 7.3.30.

The instructions for changing your phone configuration are as follows:

1. Identify the IP address of your phone.
2. Go to the Advanced settings web page of your phone.
3. Remove the User name and Password, save the changes.
4. Remove the phone from Flexor Devices and applications.
5. Add the phone via Flexor Devices and applications.

Identify the IP address of your Snom phone

You can identify the IP address from your phone by:

• Pressing the Help button marked ?.
• Press the button under the label IPAdr, the IP address will be displayed.
• Alternatively Right click on the Flexor icon in the task tray of your PC (usually in the bottom right of the screen) and select Devices and Applications
• Double click on your phone in the Devices section and your web browser will open on the web interface of your phone.

Go to the Advanced > Qos / Security web page of your phone

Open a web browser and enter the URL of your phone. The URL will be the IP Address of your phone. You can find out the IP Address from the menu on your phone as per the instructions above. Then select the Advanced option from the menu on the left hand side of the screen, then the Qos/Security tab from the top of the screen. Then delete the characters in the HTTP Server User and Password fields and save the changes with the Save button at the bottom of the screen:

Add / Remove the phone from Flexor Manager

You now need to delete the phone from Flexor and add it again (if you had already added it) or just add (skip to 4th bullet point), if you hadn't:

• Right click the Flexor icon in the bottom right of PC desktop.
• Select Devices and Applications.
• Right Click the Snom phone, select Delete and OK.
• Right click in the blank area under devices and select New Flexor Connect for snom phone.
• Wait for scanning to complete and select the appropriate phone or select Add manually and enter your phones IP address.

You can review the user guide for more detailed instructions on adding and removing devices from Flexor here: The Devices and Application window.