Flexor displays a warning message that states Flexor Salesforce Apex failed to login. Please go to Devices and Applications and check your credentials for the Salesforce Apex Integration Plugin.
Flexor is running and the Flexor Call Summary appears but does not lookup matching records, or log calls.
When logged into Salesforce the Flexor logo appears (as in the screen shot below).
Flexor Apex for Salesforce logo
The Call Summary appears during calls but does not search for
matching records and does not log calls.
Screen shot Flexor Call Summary window
This will occur if you, or your Salesforce administrator changes your Salesforce login credentials, or the way you login to Salesforce (for instance switching to not using Security Tokens).
You may have have changed your password for Salesforce and if you also use Security tokens, the token will also have been changed automatically and emailed to you by Salesforce. Check your email for an email from Salesforce containing your new Security token, it will be a random string of letters and numbers. Note that the email will advise you to add your password and the token together in the password window. Do not do this in Flexor Apex for Salesforce, enter your password in the password field and the security token in the security token field.
If your Salesforce login credentials are changed you must update
them all in Flexor as well, otherwise the Flexor integration with
Salesforce will stop functioning.
If this does not resolve the issue please contact support.
Return to the FAQ index.