The Flexor CTI by Camrivox logo does not load in the browser correctly, click to dial does not work.
Using IE 11 and Flexor Apex for Salesforce, the Flexor CTI by Camrivox logo does not load in the browser when logged into Salesforce.
When logged into Salesforce the Flexor Apex CTI logo does not appear (as in the screen shot below) and click to dial is not enabled.
Flexor Apex CTI logo not present in IE
In IE, navigate
to Tools (Gear wheel icon - keyboard Shortcut: Alt-X), then Manage
There should be a Flexor CTI Extension and it should be enabled.
If you receive mixed content
security warnings try enabling mixed content.
In Windows Control Panel, Internet Options go to Security tab -> Local Intranet
Click "Custom Level"
Select "Enable" for "Display mixed content"
Screen shot of IE Security Settings menu
Please see the example screen shot below.
If the logo does not appear please test with one of the other supported browsers; Chrome or Firefox. You can also try updating Flexor to the latest build.
If this does not resolve the issue please review the other Salesforce FAQ's or contact support.
Return to the FAQ index.