The Salesforce CTI adpater appears to load in the browser correctly but does not respond or stops responding during a call.
The CTI adapter appears in the browser but does not respond as expected during calls.
When logged into Salesforce the CTI adapter appears (as in the screen shot below) and may react as a call is made or received but will at some point stop responding or updating.
Salesforce CTI adpater
In Internet Explorer, navigate
to Tools, About Internet Explorer.
Screen shot of IE Tools menu
Use one of the other supported browsers Firefox or Chrome (see the compatibility list above).
If you are using Salesforce Enterprise edition or above (or have API
access with another edition) switch to using Flexor Apex for Salesforce as this supports the
newer versions of IE.
If this does not resolve the issue please review the other Salesforce FAQ's or contact support.
Return to the FAQ index.