Flexor Connect for Asterisk

This document describes how to use the Flexor Connect for Asterisk product to connect any phone registered with an Asterisk® PBX to Flexor Manager. It describes how to:

• Configure your Asterisk server so Flexor Manager can interact with it
• Add SIP or IAX2 phone device extensions registered with an Asterisk server to Flexor Manager
• Configure Dialing Rules

Features

Devices connected using the Flexor Connect for Asterisk product provide the following call control facilities to Flexor Manager:

• Initiate an outgoing call (allows click-to-dial in applications)*
• Reject an incoming call
• End a call in progress
• Blind transfer a call in progress (some platforms may support supervised transfer - click on this link for instructions).
• Track held/not held state of a call in progress

Some facilities that other devices provide are not available:

• Answer an incoming call - the user will need to use their physical phone handset or software softphone for this action.
• Put a call in progress on hold, or take it off hold - see point above

Unless the Asterisk server is configured to make the initiating phone auto-answer, and the phone supports auto-answer, outgoing calls will require manual acceptance on the phone by the user before they are placed. See the Administrator section of this guide for auto-answer set-up instructions.

Phone Availability

Once a phone is configured Flexor Manager will keep track of its availability. When a phone is available it will show as Available in the Flexor Manager Devices and Applications window.

If the phone or extension is unavailable for some reason, for example it the phone or Asterisk server is rebooting or has accidentally been unplugged, then it will show as unavailable.